What to Name Your “Dispatch Fee”

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Everyone in the Contracting World is wondering what to call their “Dispatch Fee…” Some of the popular choices on the market include: Trip Charge Fee Diagnostic Fee Service Call Fee Call-Out Fee Inspection Fee But if I may, I’d like to assert that “what should I call my fee?” is the wrong question to be … Read more

Tips For Hiring the Right People

“But I really don’t care about the customers”.  Yes, that is what a Customer Service Representative (CSR) told me during our discussion about the Care principle. Although it was an opportunity to explore what she meant, to help her think more about caring, wouldn’t that owner have been better off hiring someone who already had … Read more

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