How PSP Keeps You Growing
Why Consistent Coaching is Critical
Especially When You’re Busy
When the busy season hits, it can feel like you’re racing against the clock. Calls are pouring in, your technicians are in high demand, and suddenly, finding time for CSR coaching seems impossible. But here’s the truth: when things get busy, that’s exactly when you need strong customer service the most.
At Power Selling Pros, we understand that your business ebbs and flows, and we’re not here to pin you down to a rigid schedule. That’s why we offer flexible coaching options that work with you—whether that means scaling back sessions, pausing when needed, or building a custom plan. Our goal is to help you not just survive the busy season, but to thrive in it.
The idea of halting CSR coaching when business is booming might seem logical. You’ve got jobs lined up, and every minute counts. But here’s the kicker: the busier you are, the more critical excellent customer service becomes. Think about it—if your phones are ringing off the hook, those are all opportunities. And when your CSRs are at the top of their game, they’re converting more of those calls into paying customers.
Taking a break from coaching during peak times could lead to missed opportunities, and missed opportunities mean missed revenue.
Why Cutting Back is Better Than Stopping Altogether
Keeping the Momentum Going
At PSP, we often hear clients ask if they can put their program on hold when things get hectic. The answer? Absolutely. You can pause, accumulate credits for future sessions, or reduce the number of coaching sessions per month. The key is not to lose momentum.
Stopping coaching entirely can cause your team to lose their edge. And when you’re dealing with a high volume of customer calls, the last thing you want is for your CSRs to fumble, struggle with objections, or fail to build rapport with potential long-term clientele. A lot of our clients find that even reducing coaching sessions—from two per month to one, for example—keeps their team engaged without overwhelming them. And the difference shows when those extra calls turn into extra revenue.
If you choose to reduce your coaching time, one focused session can still have a big impact. In that time, we can help your CSRs target the high-impact areas, like:
- Handling objections without getting flustered
- Reassuring customers and keeping control of the conversation
- Converting those “just looking for a price” calls into booked jobs
We understand that every business is different, and your needs during busy seasons might not look the same as they do in the slower months. That’s why our coaching programs are designed to be flexible. With us, you don’t have to choose between managing your busy season and keeping your customer service top-notch. You can do both.
Why Busy Seasons Are Goldmines for Growth
The Incredible Revenue Potential
Let’s be honest: the busy season is when the money rolls in. And that’s exactly when you want your CSRs performing at their best. Think of it this way: if your team is handling 30 calls a day, even a small increase in conversion rates can make a massive impact on your bottom line.
Here’s an example for you. Our coaching helps your CSRs get from a 40%-60% booking rate to 85% or more. With an average job ticket of $500, that jump could mean an additional $1 million in annual revenue. Yes, you read that right—just by refining the way your team handles calls, you could be raking in that extra cash, especially when the demand is high.
Our coaching sessions are 25-35 minutes long, with a consistent average right at half-an-hour. That means if you’re signed up for our twice-a-month coaching program, each CSR is dedicating just 1 hour of their time to coaching. Now ask yourself this: is that 1 hour investment worth it if the payout has a potential to make a million dollars?
Understanding Customer Behavior
Why You Can’t Afford to Stop Coaching
When your business is in high gear, it’s easy to forget that your customers don’t care how busy you are. They’ve got problems that need solving right now. Whether it’s an air conditioner that’s on the fritz or a plumbing emergency, they expect the same level of service no matter how swamped you are.
Here’s where it gets tricky: when things get busy, stressed-out CSRs are more likely to make mistakes, sound rushed, or fail to connect with customers. And customers can feel that. Trust me. They can sense when a CSR isn’t fully engaged or is just trying to get through the call. That’s when you risk losing them to a competitor who is ready to “WOW” them with better service.
But with coaching, your CSRs will stay sharp, even under pressure. Great customer service is what keeps clients coming back, busy season or not.
PSP is Your Secret Weapon in the Busy Season
Working Together to Maximize Your Efforts
Busy seasons are stressful, no doubt about it. But they’re also when you stand to make the most money. That’s why having PSP in your corner is a matter of importance to your gameplan. We help you maximize every opportunity, ensuring that your CSRs aren’t just handling calls, but converting them into bookings, building relationships, and growing your revenue.
Don’t let the busy season slow you down. With flexible coaching options, support through our new PSP Portal, and expert insights that can take your booking rate from good to great, we’re here to help you make the most out of your busiest times.
So what happens when things finally slow down? You’ll be ready to ramp up again. The beauty of our flexible coaching is that you don’t lose any progress. You can jump back into more frequent sessions without having to start from scratch.
Ready to take your CSRs to the next level, even when the pressure’s on? Let’s talk. Schedule a consultation today and find out how we can tailor a coaching plan that works with your schedule—and keeps your business growing.
