Imagine if Your CSRs Had a Coach Giving Them Custom Feedback on Their Recorded Phone Calls
That’s what we do. We coach your CSRs one-on-one, over the phone, twice a month, using their recorded calls to hold them accountable to results
What CSR Coaching Will Do For You:
- You Book More Calls
- Your Customers are Ready to Buy Before the Technician Even Gets There
- Your Team is Aligned Around a Consistent Customer Experience No Matter Who Picks Up the Phone
- You Sell More Additional Services – Maintenance Plans, IAQ, Add-Ons, More Inspections
- We Take Training Off Your Plate So You’re Free to Focus on What Only You Can Do
How it works
Schedule a Call Center Audit
Get a free customized training plan for your call center’s needs.
The Kickoff Training
The first role of a great leader or coach is to define expectations. The Kickoff Training is how we partner with you in setting the right performance expectations for your call center team.
After The Kickoff Training, we meet with you to understand each of your individual call center staff so we can align our coaching and accountability strategy with their needs.
Each of your team members receives two one-on-one coaching sessions each month. We hold them accountable using their own recorded calls.
Each month, we’ll sit down with you to talk progress and make sure you’re getting an ROI.