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A Training Program for Home Service Contractors
Stop Letting Customers Get Bids from Someone Else
Imagine your CSRs creating a customer experience that makes leads say “WOW… this is the Contractor for me.”
With our proprietary Pattern for Excellence™️ framework, your CSR team will book more calls, “WOW” more customers, and become a profit-producing powerhouse.
>>> Get a free copy of Pattern for Excellence: Engage Your Team to "WOW" More Customers immediately upon scheduling your consultation <<<
Over 1,000 CSRs Currently Enrolled
After 15 years in business, Power Selling Pros is the Residential Service Industry’s most trusted partner for call-handling training & certification.
If you are not “WOW”ed by the quality of training your team receives, we will make it right or give you your money back.
"I've sat in on literally hundreds of training workshops, as an active participant and as the CEO that's paying for the training and wondering if it's going to deliver on our expectations. The feedback as unanimously positive, it was awesome. Exceeded my expectations by ten-fold. I would tell anybody whose considering using Power Selling Pros to go for it."
Alan O'Neal, Owner of Abacus Plumbing, Heating, & Electrical
Get a Customized Coaching Plan & a Free Book
Get a free digital copy of Pattern for Excellence, the Home Service Industry's defining book on customer service when you schedule a free CSR Training consultation.
CSR Training & Certification
One-on-one coaching that drives call center confidence, self-reliance, and revenue.
In training & certification, your CSRs will master:
The eight principles that must be at play on all of your phone calls.
The simple 3 steps to follow when a customer just wants a “ballpark price.”
The right questions your CSR’s should be asking every customer to both drive loyalty and sales.
How to create an excellent first impression so that customers don’t even try to get other bids.
What to do when the customer says “Let me call around…” so that you’re not subsidizing your competitor’s ad costs.
How to match the customer’s pace and tone so they feel a connection and understanding with your brand.
Two strategies learned from professional athletes for improving the confidence of both CSR and Customer.
How to make your phone calls a real “connection,” not just a transaction.
The “ask” method to proactively ask for the customer’s business so that you are in control of the conversation.
The reassuring phrase that allows you to transition effortlessly from learning about the customer’s issue to asking for their business with confidence.
The phased approach for knowing exactly when to ask for the customer’s personal information all at once so your CSRs don’t miss any details.
The “Urgency List” & “Back-up Plan” tactics for booking the call even when you’re booked solid.
What to call your “dispatch fee” and how to present it at the very end of the call so that price is a secondary concern for your customers.
How to isolate your customer’s true objections so you can resolve them right there on the phone.
The top 20 things you should never say to your customers.
The “Plan C” tactic to use when customers say “the price is too high” or “I don’t want to pay for someone to just come out.”
How to de-escalate angry customers so you don’t need to get a manager involved.
Customer Service secrets of huge brands like Chick-Fil-A, Zappos, and Delta Airlines.
How to sell maintenance agreements over the phone.
How to use your maintenance plan as a negotiation tool for price-sensitive customers (even if they’re not currently on your maintenance plan!).
How to offer additional services over the phone to increase your average tickets and customer retention.
The real job of a dispatcher.
How to establish positive communication habits between your office and your Technicians.
How to give customers “bad news” about changes to your dispatch board.
How to prioritize profit and customer experience when organizing your dispatch board.
Get a free book when you do so.
Get a Customized Coaching Plan & a Free Book
Get a free digital copy of Pattern for Excellence, the Home Service Industry's defining book on customer service when you schedule a free CSR Training consultation.
The Ultimate CSR Toolkit
Our Ultimate CSR Toolkit ($997 value) is packed with resources designed to elevate your customer service and boost your sales.
FAQs
Is initial training in-person or virtual?
You can pick from either option! We offer three variations of our Initial Training: In-Person, Four-Hour Virtual or Two-Hour Virtual. Schedule a call with our team to see which option works best for your team.
What's the commitment required for coaching?
CSR Coaching is a month-to-month program with no commitment. But, we highly recommend sticking with it as the more you put into the more you will get out of it. Many companies have kept their CSRs enrolled in coaching for 5+ years.
How do you listen to my recorded calls?
Most of our clients create login credentials for wherever they store their call recordings (Service Titan, DialPad, Call Cap, etc).
What happens if my CSR(s) quit?
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
What if I don't have the right employees on my team yet?
Coaching may not be right for you, yet. We recommend scheduling a call with our team to discuss your team’s needs. In some cases, coaching is all that’s needed to help your people reach their potential.
What if I'm hiring right now?
If you know your current CSRs need training, we recommend starting as soon as possible, as the benefits of coaching pay for the investment many times over. When you hire someone new, they can start coaching just like everyone else did.
What do you do if I hire someone after we've started training?
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
Do I get any discounts for using certain manufacturers?
Yes. Most manufacturers have approved Power Selling Pros as a partner to use co-op and accrual funds with. There may also be discounts available during or close to live events put on by manufacturers. We recommend asking your manufacturer representative for available discounts and co-op fund options.
How many coaches does my team get?
We assign one coach to work with your whole CSR team.
Will you let me know if my CSRs are underperforming?
We send you notes after every coaching session so you know what your team’s goals, strengths and weaknesses are. We also like to meet with you once a month to talk about progress and ensure our coaching strategy is aligned with your goals and expectations.
