The Road to Results
What You Can Expect
When Will Coaching Make a Difference?
How soon will I see results? If you’re asking this question, it means you’re serious about improving your business. Whether you’re a manager, supervisor, or owner in the home services industry, you’ve invested in customer service coaching because you want more booked calls, happy customers, and most importantly, more revenue.
The good news? Results will come—sometimes quicker than you expect—but like any meaningful change, it takes patience, commitment, and the right approach. At Power Selling Pros, our goal is to help your team make tangible progress, starting with mastering the fundamentals that build a strong foundation for success.
In this article, we’ll break down exactly when and how you’ll start seeing results. You’ll learn what key milestones to look for, why it’s essential to focus on the first five principles, and how the long-term payoff can transform your business.
Understanding the Foundation
The First Five Principles
Before you can expect to see substantial results, it’s important to understand that the success of your call center depends on mastering the first five principles of our program. These principles are the cornerstone of customer service excellence, and they form the foundation upon which we build long-term success. The five principles are:
- Positive: Approaching every call with the right attitude.
- Prepared: Being ready for the conversation, knowing your services and the customer.
- Listen: Actively listening to the customer’s needs and concerns.
- Care: Showing genuine care and empathy.
- Reassure: Making sure the customer feels confident in choosing your business.
Why These Principles Matter
These principles aren’t just “nice-to-haves” in a call flow. They are the critical building blocks. This is where we build a connection to customers. This is where we can wow them. This is where we can win them over. And if a customer has been wowed or won over, is it easier to then book their call? Oh, you bet.
When CSRs apply these principles right from the start, they wow the customer in as little as 30 seconds, and increase the chances of booking the call.
That’s not the only magic that’s happening here.. Even if your service is more expensive than your competitors, customers will often be willing to pay more for a great experience. In fact, once these principles are fully implemented, many businesses start seeing more booked calls in just the first few months.
Setting Realistic Goals
The Key to Sustainable Success
You might be wondering, “How long until I see a real difference?” While it’s natural to want immediate results, the truth is that sustainable change takes time. On average, your team will be able to master the first five principles and begin seeing measurable improvements within two to three months. However, for complete mastery of Level 1, which covers the full Pattern for Excellence, it typically takes 5 to 6 months when coaching is done twice a month.
What Influences the Timeline?
There are a few factors that can influence how quickly results start to show:
- Team Engagement: CSRs who are motivated and engaged will move through the coaching process faster. A committed team is more likely to embrace new techniques and implement changes quickly, while trainees who push back tend to take longer to implement their skills.
- Coaching Frequency: More frequent coaching sessions lead to faster results. While most teams start with two sessions a month, a more aggressive schedule can shorten the timeline.
- Management Support: Supervisors and managers who actively support and encourage their team’s growth see quicker results. Setting the right expectations and providing ongoing feedback are essential to success.
- Utilizing Additional Training Tools: Power Selling Pros offers additional services like in-person training (ITP), webinars, group training, and other options designed to accelerate results. Investing in these tools is one of the best ways to get everyone on the same page and create a highly educational and personalized coaching experience. These options offer the best of the best in terms of training, allowing your team to fast-track their development and deliver top-notch service even sooner.
Measuring Progress
What Results Look Like Over Time
When thinking about results, it’s important to define what success looks like. Here are the key metrics you’ll want to keep an eye on as your team moves through our program:
- Booking Rates: The ultimate goal of every customer service call is to book the appointment. As your team masters the first five principles and begins implementing the rest of our coaching skills, you should see a steady increase in booking percentages.
- Customer Satisfaction: Happy customers lead to more repeat business and referrals. As your team improves, you’ll notice an increase in positive customer feedback, reflected in surveys or online reviews.
- Revenue Growth: Higher booking rates and satisfied customers mean more money. While customer service improvements don’t always lead to instant revenue gains, you can expect to see steady, long-term growth as customer service becomes more consistent.
What Milestones to Expect
In the first few months, you can expect:
- Month 1: Teams begin understanding the fundamentals of positive, prepared and active listening. You might see small wins, like better attitudes on calls and more engaging customer questions..
- Months 2-3: The principles of caring and reassuring become natural for your team. Trainees will become more comfortable asking for business with the ask principle. Customers begin to feel the difference, leading to higher satisfaction and early increases in booking rates.
- Months 4-6: With Level 1 complete, your team will have mastered the Pattern for Excellence and should be delivering consistent results. By this stage, you should see noticeable improvements.
Accountability and Patience
How to Accelerate Results
The success of our coaching depends not just on what we teach but also on how your CSRs engage with the material. The more engaged and committed they are, the faster you’ll see results. We hold each CSR accountable for their performance, helping them take ownership of both their personal success and the success of the company.
Why Patience Pays Off
While you might want immediate gains, it’s important to remember that lasting success takes time. Think of our coaching as an investment – not just in your team but in the long-term health of your business. By sticking to the process, your team will not only improve their immediate performance, but they will also develop the skills needed for continued growth in the future.
Customer service coaching is a pathway to long-term success. As your team works through each level of our program, you’ll see the transformation. Customers who are wowed by your service will not only book calls… they’ll come back and recommend your business to others.
At Power Selling Pros, we’ve seen clients who initially worried about the investment turn into long-term partners because they saw how the Pattern for Excellence could help them grow their business (and that’s only Level 1 – we have 4 levels of knowledge to share). The key to success is sticking with it; the longer your team engages with the coaching, the better the results. So, how soon will you see results? If your team is committed and motivated, the process can start right away. Our coaches share your goals; our success is your success. From the first 30 seconds of a call to completing the full Pattern for Excellence, our program is designed to deliver sustainable growth for your business. When you invest in your customer service team, you’ll see results that last.
