Three Big Problems

As we’ve been back at Trade Shows this spring, it’s been interesting to see three customer service challenges most contractors have:

1) Consistency

2) Giving Feedback

3) Cringeworthy Customer Service

A lot of contractors are struggling to get a consistent customer experience from their call center. Sometimes they’re excellent, other times… not so much. Do you relate?  

Then there’s the beast which is giving feedback – people just aren’t responding. Many contractors hire us because they just need an outside voice to give the feedback instead of them. Do you relate?  

And then there’s this little phrase: “when I hear my CSRs, I cringe!” These contractors are growing in spite of their CSRs. Do you relate?  

Make no mistake, these are not small problems. These are major challenges that deal with the first impression your customers will ever have of your company – the last if you mess it up.

Since we started coaching CSRs 13 years ago, we’ve made it a point to become the absolute best when it comes to

A) providing consistency

B) giving effective and generous feedback

C) replacing the cringe experiences with “WOW” experiences that make your customers love you.

Get a Custom Training Plan for Your CSRs!

After 30 minutes of conversation with our team, you’ll walk away with a knowledge of what your CSRs need to reach their full potential right now.

Get a Free Training Sample

See for yourself how we train your CSRs to book more calls, WOW more customers, and make more money for your business.

See a Pre-Recorded Training

See the training over 1,000 contractors have enrolled their CSRs in:

"*" indicates required fields


PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE