Where Contractors Turn Their Customer Service Department Into a Profit Center
Over 1,000 Customer Service Reps from 350+ Contractors are enrolled in training today
Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.
Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.
We have the best CSR team in our area and we owe it to Power Selling Pros.
Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.
HOW TO TURN YOUR Customer Service Department INTO A PROFIT CENTER
1
Schedule a Call Center Audit
Get a free customized training plan for your call center’s needs.
2
The Kickoff Training
The first role of a great leader or coach is to define expectations. The Kickoff Training is how we partner with you in setting the right performance expectations for your call center team.
3
Goal-Setting Call
After The Kickoff Training, we meet with you to understand each of your individual call center staff so we can align our coaching and accountability strategy with their needs.
4
Coaching
Each of your team members receives two one-on-one coaching sessions each month. We hold them accountable using their own recorded calls.
5
Progress Calls
Each month, we’ll sit down with you to talk progress and make sure you’re getting an ROI.
There are Five Problems That Hold Contractors Back From Succeeding With In-House Customer Service Training:
Low Conversion Rates
You’re spending money so the phone will ring, but your CSRs don’t book enough calls to customers. You should book 90%+ of your calls.
Poor Customer Experience
Your Technicians are more likely to succeed if the CSR “WOWs” the customer. Customers should compliment your CSRs and write about them in reviews.
Lack of Team Alignment
When Sally answers the phone, it’s amazing. Customers love her. But when John answers, it’s a disaster. “It depends on who answers the phone” is a losing strategy.
The “Cool Uncle Effect”
If Mom and Dad tell you to clean your room, you don’t do it. But when your cool uncle says “your room is a mess,” it’s cleaned up in no time. Sometimes, your CSRs just need a voice from the outside to validate what you’ve been saying all along. That’s us.
There’s Just No Time
You value training but just don’t have the time to listen to phone calls and give your team customized feedback. We take that training off your plate so you’re free to focus on the work that only you can do.
There’s a reason we’re so passionate about getting your customer service right.
Today, Customers Only Give Their Loyalty to the Brands that “WOW” Them
It’s no longer enough to “do the job” the customer hired you for. You have to “WOW” them. You have to build a relationship of understanding, empathy and generosity. If you don’t, they’ll give their loyalty to someone else…
You have to SERVE AT THE HIGHEST LEVEL POSSIBLE. We teach your team how
