Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.

Gulf Shore Heating & Cooling

Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.

Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.

Price Heating & Cooling

Your Path to More Booked Jobs & More Word-Of-Mouth:

#1. Schedule a Consultation

Schedule a free consultation with one of our call center training specialists to make a customized training plan for your team.

#2. Train Your Team to WOW More Customers

We host a live, private initial training to teach your team the Pattern for Excellence™️, our proven framework for turning phone calls into loyal customers who don't look for anyone else and tell all their friends about you.

#3. Book More Jobs, Make More Money

After training, a dedicated coach meets with each of your Customer Service Reps twice a month to provide personalized feedback on their phone calls and hold them accountable to results.

See Training Sample

Three Signs Your Call Center NEeds Coaching:

Low Conversion Rates

Your office books less than 85% of the calls that come in.

Poor Customer Experience

You cringe at how your phone calls sound.

Lack of Team Alignment

Your customer experience depends on who picks up the phone. But it should be consistent no matter who.

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There’s a reason we’re so passionate about getting your customer service right.

Today, Customers Only Give Their Loyalty to the Brands that “WOW” Them

It’s no longer enough to “do the job” the customer hired you for. You have to “WOW” them. You have to build a relationship of understanding, empathy and generosity. If you don’t, they’ll give their loyalty to someone else…

You have to SERVE AT THE HIGHEST LEVEL POSSIBLE.
We teach your team how.

Get your own coaching PlaN

Recent Case Studies

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See if CSR Coaching is Right for You

FAQs

You can pick from either option! We offer three variations of our Initial Training: In-Person, Four-Hour Virtual or Two-Hour Virtual. Schedule a call with our team to see which option works best for your team.
CSR Coaching is a month-to-month program with no commitment. But, we highly recommend sticking with it as the more you put into the more you will get out of it. Many companies have kept their CSRs enrolled in coaching for 5+ years.
Most of our clients create login credentials for wherever they store their call recordings (Service Titan, DialPad, Call Cap, etc).
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
Coaching may not be right for you, yet. We recommend scheduling a call with our team to discuss your team’s needs. In some cases, coaching is all that’s needed to help your people reach their potential.
If you know your current CSRs need training, we recommend starting as soon as possible, as the benefits of coaching pay for the investment many times over. When you hire someone new, they can start coaching just like everyone else did.
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
Yes. Most manufacturers have approved Power Selling Pros as a partner to use co-op and accrual funds with. There may also be discounts available during or close to live events put on by manufacturers. We recommend asking your manufacturer representative for available discounts and co-op fund options.
We assign one coach to work with your whole CSR team.
We send you notes after every coaching session so you know what your team’s goals, strengths and weaknesses are. We also like to meet with you once a month to talk about progress and ensure our coaching strategy is aligned with your goals and expectations.