Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.

Gulf Shore Heating & Cooling

Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.

Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.

Price Heating & Cooling

Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.

Gulf Shore Heating & Cooling

HOW TO TURN YOUR Customer Service Department INTO A PROFIT CENTER

1

Align Your Team Around a Common Approach 

Group trainings aren't meant to create long term change. They're meant to get people bought and aligned around a common way of handling the phones! Deciding on an approach is the first step.

2

Create an Accountability Plan

Once your team is aligned around a common way of serving customers, you need a coaching plan to hold each individual accountable to results. Alignment + Accountability = Results!

3

Give Feedback Based on Actual Calls

In one-on-one coaching sessions, feedback should be driven by the CSR's actual phone call recordings. This makes feedback feel more helpful, relevant, and non-emotional.

4

Set & Achieve Milestones

Performance accelerates when people see themselves making progress! We set milestones with your CSRs so they can increase in confidence, self-motivation, and skill!

5

Embrace the Growth Mindset

Everyone needs a coach, and that need never goes away. The highest performers in any given field become obsessed with improvement not just when the need is obvious, but forever. Don't stop getting better... keep growing.

There are Five Problems That Hold Contractors Back From Succeeding With In-House Customer Service Training:

Low Conversion Rates

You’re spending money so the phone will ring, but your CSRs don’t book enough calls to customers. You should book 90%+ of your calls.

Poor Customer Experience

Your Technicians are more likely to succeed if the CSR “WOWs” the customer. Customers should compliment your CSRs and write about them in reviews.

Lack of Team Alignment

When Sally answers the phone, it’s amazing. Customers love her. But when John answers, it’s a disaster. “It depends on who answers the phone” is a losing strategy.

The “Cool Uncle Effect”

If Mom and Dad tell you to clean your room, you don’t do it. But when your cool uncle says “your room is a mess,” it’s cleaned up in no time. Sometimes, your CSRs just need a voice from the outside to validate what you’ve been saying all along. That’s us.

There’s Just No Time

You value training but just don’t have the time to listen to phone calls and give your team customized feedback. We take that training off your plate so you’re free to focus on the work that only you can do.

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There’s a reason we’re so passionate about getting your customer service right.

Today, Customers Only Give Their Loyalty to the Brands that “WOW” Them

It’s no longer enough to “do the job” the customer hired you for. You have to “WOW” them. You have to build a relationship of understanding, empathy and generosity. If you don’t, they’ll give their loyalty to someone else…

You have to SERVE AT THE HIGHEST LEVEL POSSIBLE. We teach your team how

Schedule Your Free Consultation

See if CSR Coaching is Right for You

FAQs

You can pick from either option! We offer three variations of our Initial Training: In-Person, Four-Hour Virtual or Two-Hour Virtual. Schedule a call with our team to see which option works best for your team.
CSR Coaching is a month-to-month program with no commitment. But, we highly recommend sticking with it as the more you put into the more you will get out of it. Many companies have kept their CSRs enrolled in coaching for 5+ years.
Most of our clients create login credentials for wherever they store their call recordings (Service Titan, DialPad, Call Cap, etc).
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
Coaching may not be right for you, yet. We recommend scheduling a call with our team to discuss your team’s needs. In some cases, coaching is all that’s needed to help your people reach their potential.
If you know your current CSRs need training, we recommend starting as soon as possible, as the benefits of coaching pay for the investment many times over. When you hire someone new, they can start coaching just like everyone else did.
We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.
Yes. Most manufacturers have approved Power Selling Pros as a partner to use co-op and accrual funds with. There may also be discounts available during or close to live events put on by manufacturers. We recommend asking your manufacturer representative for available discounts and co-op fund options.
We assign one coach to work with your whole CSR team.
We send you notes after every coaching session so you know what your team’s goals, strengths and weaknesses are. We also like to meet with you once a month to talk about progress and ensure our coaching strategy is aligned with your goals and expectations.

See a Pre-Recorded Training

See the training over 1,000 contractors have enrolled their CSRs in:

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PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE