Home Service Contractors:
Turn Your Customer Service Department into a Profit Center
Over 1,000 Customer Service Reps from 350+ Contractors are enrolled in our training program today
Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.
Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.
We have the best CSR team in our area and we owe it to Power Selling Pros.
Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.
HOW TO TURN YOUR Customer Service Department INTO A PROFIT CENTER
1
Align Your Team Around a Common Approach
Group trainings aren't meant to create long term change. They're meant to get people bought and aligned around a common way of handling the phones! Deciding on an approach is the first step.
2
Create an Accountability Plan
Once your team is aligned around a common way of serving customers, you need a coaching plan to hold each individual accountable to results. Alignment + Accountability = Results!
3
Give Feedback Based on Actual Calls
In one-on-one coaching sessions, feedback should be driven by the CSR's actual phone call recordings. This makes feedback feel more helpful, relevant, and non-emotional.
4
Set & Achieve Milestones
Performance accelerates when people see themselves making progress! We set milestones with your CSRs so they can increase in confidence, self-motivation, and skill!
5
Embrace the Growth Mindset
Everyone needs a coach, and that need never goes away. The highest performers in any given field become obsessed with improvement not just when the need is obvious, but forever. Don't stop getting better... keep growing.
There are Five Problems That Hold Contractors Back From Succeeding With In-House Customer Service Training:
Low Conversion Rates
You’re spending money so the phone will ring, but your CSRs don’t book enough calls to customers. You should book 90%+ of your calls.
Poor Customer Experience
Your Technicians are more likely to succeed if the CSR “WOWs” the customer. Customers should compliment your CSRs and write about them in reviews.
Lack of Team Alignment
When Sally answers the phone, it’s amazing. Customers love her. But when John answers, it’s a disaster. “It depends on who answers the phone” is a losing strategy.
The “Cool Uncle Effect”
If Mom and Dad tell you to clean your room, you don’t do it. But when your cool uncle says “your room is a mess,” it’s cleaned up in no time. Sometimes, your CSRs just need a voice from the outside to validate what you’ve been saying all along. That’s us.
There’s Just No Time
You value training but just don’t have the time to listen to phone calls and give your team customized feedback. We take that training off your plate so you’re free to focus on the work that only you can do.
There’s a reason we’re so passionate about getting your customer service right.
Today, Customers Only Give Their Loyalty to the Brands that “WOW” Them
It’s no longer enough to “do the job” the customer hired you for. You have to “WOW” them. You have to build a relationship of understanding, empathy and generosity. If you don’t, they’ll give their loyalty to someone else…
You have to SERVE AT THE HIGHEST LEVEL POSSIBLE. We teach your team how
Recent Case Studies
