Trusted by over 1,000 home service contractors

Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate & customer retention.

Gulf Shore Heating & Cooling

Power Selling Pros has helped us book so many more calls… we have a 95%+ booking rate.

Shanklin Heating & Air

We have the best CSR team in our area and we owe it to Power Selling Pros.

Price Heating & Cooling

Is Your Team Costing You
Thousands Every Single Day?

If you're reading this, you're probably frustrated. Your CSRs aren't booking enough calls. Your technicians aren't closing sales or building strong average tickets. And worst of all? Nothing you've tried seems to work.

Everyone's approaching customers differently… and it's costing you.

Your CSRs Are Bleeding Revenue

Many CSRs only book 60% of their calls, struggle with price objections, and rush through conversations if they don't lose control of them completely.

Your Technicians Are Leaving Money on the Table

Low average tickets, poor close rates on presented options, focused on being "technical" instead of connecting with homeowners all amounts to missing opportunities to create wow experiences.

Your Management Team Is Stuck

Training programs that don't stick, no accountability or follow-through, inconsistent customer experiences, low team morale and confidence.

Here's What Low Booking Rates Actually Cost You WITH JUST ONE CSR:

At 60% booking rate:

12 appointments booked = 8 lost opportunities

Lost revenue per CSR per day:

$4,000

Lost revenue per CSR per year:

$1,040,000

One Scalable Program. Personalized Coaching. Unified Results.

Customers today Only Give Their Loyalty to the Brands that “WOW” Them

Power Selling Pros trains your CSRs and technicians with one-on-one coaching that actually works – because we listen to your real calls and give personalized feedback that drives results.

Get your own coaching PlaN

Three Signs Your Call Center NEeds Coaching:

Increase Phone Conversion Rates

Transform your CSRs from order-takers to appointment-setters. We help call centers go from 60% booking rates to 85-90%, adding thousands in revenue per day.

Increase In-Home Conversion & Average Ticket

Train your technicians to connect with homeowners, close more sales, and confidently present higher-value options. Watch your average tickets soar.

Create a Unified Customer Experience

When your CSRs and technicians are trained on the same principles, your customers get a consistent, world-class experience from first call to final invoice.

This isn't a "one-and-done" training where we dump information and disappear. We coach your team continuously with personalized feedback on their actual recorded calls.

Here's How We Transform Your Team

We start with comprehensive initial training that gets your entire team on the same page about HOW to WOW customers and drive results. You've got 3 options:

  • 2-Hour Virtual Training
  • 4-Hour Virtual Training
  • Full-day in-person training

After Your Initial Training...

We listen to your CSRs' and technicians' actual recorded calls and meet with them individually twice per month to give personalized feedback.

We meet with your managers monthly to review progress, track key metrics, and ensure your team stays on track.

Read free insights On Our Blog

Schedule Your Free Consultation

See if CSR Coaching is Right for You

FAQs

You can pick from either option! We offer three variations of our Initial Training: In-Person, Four-Hour Virtual or Two-Hour Virtual. Schedule a call with our team to see which option works best for your team.

CSR Coaching is a month-to-month program with no commitment. But, we highly recommend sticking with it as the more you put into the more you will get out of it. Many companies have kept their CSRs enrolled in coaching for 5+ years.

Most of our clients create login credentials for wherever they store their call recordings (Service Titan, DialPad, Call Cap, etc).

We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.

Coaching may not be right for you, yet. We recommend scheduling a call with our team to discuss your team’s needs. In some cases, coaching is all that’s needed to help your people reach their potential.

If you know your current CSRs need training, we recommend starting as soon as possible, as the benefits of coaching pay for the investment many times over. When you hire someone new, they can start coaching just like everyone else did.

We provide a recording of your Initial Training to share with future employees so you don’t have to invest in the same training twice. After new hires watch that training, we start them in coaching just like everyone else.

Yes. Most manufacturers have approved Power Selling Pros as a partner to use co-op and accrual funds with. There may also be discounts available during or close to live events put on by manufacturers. We recommend asking your manufacturer representative for available discounts and co-op fund options.

We assign one coach to work with your whole CSR team.

We send you notes after every coaching session so you know what your team’s goals, strengths and weaknesses are. We also like to meet with you once a month to talk about progress and ensure our coaching strategy is aligned with your goals and expectations.