Tech Talks

Grow Your Average Ticket With Tech Talks

Weekly communication skills training for Home Service Technicians

When you enroll your Technicians in Tech Talks:

  • Your Technicians receive a new 3-5 minute training video every week by text message
  • With the training comes a challenge to implement what you learned in your service calls 
  • You also get an accountability dashboard to ensure your team is engaging with training

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5 Ways Tech Talks Helps You "WOW" More Customers & Make More Money:

1) You Add Your Technicians to the Platform

With each Technician’s name and cell phone number enrolled, your team is ready to receive weekly training!

2) Select Your Training Curriculum

Our six training playlists will teach your team:

  • How to present your options in a clear and persuasive way
  • How to earn trust in normal, natural, easy ways
  • The “WOW” Factor
  • How to create a positive buying environment
  • The “Homeowner’s Perspective” on Technician excellence
  • How to create a “WOW” first impression

And you get to decide what order they learn them in!

3) Press Play & Start Training!

With your training playlist set, your Technicians will receive a simple, no log-in required text message each week on the day of your choosing with a link to a new training video and challenge.

They can respond to each challenge by text or by voice. 

The video and exercises can be completed in less than 10 minutes each.

4) You Get to See How Your Team is Engaging With Training

In the “Results” tab, you can see:

  • What percentage of the training videos your guys are watching
  • What their responses to the weekly challenges are

“Results” is a Service Manager’s best friend for providing accountability! 

5) You Can Send Broadcast Text Messages to Your Team

Got an announcement for your team? 

Want to encourage participation in training?

You can use the “Broadcast” tab to send your whole team a text message.

And don’t worry… the message comes through as an individual text to each guy, not a group message.

Don't invest in extravagent training experiences without a reinforcement plan!

Simply get Tech Talks and be prepared to train your team every single week.

See a Pre-Recorded Training

See the training over 1,000 contractors have enrolled their CSRs in:

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PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE