How To Become More Confident

Some people call it “filler words…”  

Others refer to it as “needing polish…”  

The signs of it are “umm…”, “uh…”, “I’m not sure…”  

Sometimes a CSR may even cut the customer off to save themselves from facing it. You know what I’m talking about, don’t you?


You simply can’t be very persuasive with your customers or very effective on the phone without confidence.

Some people are naturally more confident than others, yes. But everyone can become confident if they want to.


The same way professional athletes build their confidence:



Watch Game Film (Listen to your recorded calls!)

Get Generous Feedback from a Coach

Ask for Help

The path to confidence is not an overwhelming mystery. It feels overwhelming to get there, but the path itself is obvious:

Be consistent in doing the daily little things that yield major results.  

If your CSRs consistently meet with you or a coach, listen to their calls, and set goals to get a little better every day, they will become more confident.

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See for yourself how we train your CSRs to book more calls, WOW more customers, and make more money for your business.

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PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE