This Millennial Might Be Your Worst Nightmare

Zac, the confused millennial here…

I’m an avid customer experience seeker. And when I find them (good or bad) I like to share them. For example:
That was a review I posted a few years ago. I was surprised when Google notified me that over 100 people had seen it.

Here’s another one I posted just a few weeks ago after doing my taxes at H&R Block:
Wanna know the difference between the one star and the five star experience?

The people who helped me.

Your people are your ultimate competitive advantage…

Train them:

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PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE