Zac Garside 
Here’s a tip for increasing sales as an HVAC technician. As you already know, not every customer buys on your first visit. There’s a lot of homeowners who say, “Well, we need to get my spouse here. I need to talk with them about this first.” So what do you do in a situation where … Read more
This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the best and it’s “worth the wait!” But, alas… They take their money elsewhere. It happens on the phone when a … Read more
Free PDF for Contractors: Top 20 Things to NEVER Say to Your Customers This Free Two-Page PDF Shows You and Your Team: All 20 Cringe-Worthy Phrases Even the Best Service Businesses Say All The Time, &… The Word-For-Word Replacement Phrases That We Teach All Our Clients
Three Strategies You Can Use From Chick-Fil-A’s Customer Service: In Northern Utah, there’ a Wendy’s directly next-door to Chick-Fil-A. And almost every single night, the line for Chick-Fil-A splits into two groups and wraps around the entire building, filling the neighboring grocery store parking lot. Meanwhile, the Wendy’s drive-thru is empty. I can only imagine … Read more
There’s a crisis happening in our companies: Every truly great business needs their people to do three things even better than they do their stated job descriptions: Think independently (and say what they think!) Feel emotionally dedicated to the game you’re playing Engage in good causes of their own free will But that’s not happening … Read more
“Customers today push hard… They can look up everything on line, so they just HAMMER us on price. ‘Why can’t you just give it to me?‘ they ask. But we look really dishonest if we give them a price and it’s not close to the reality. But… They’re not REALLY looking for a price, what … Read more
7 years ago I read a story that inspired me: It’s about two men who worked in the same positions in an organization, and both achieved more than their peers. They were, by all accounts, successful. Both of these men had the respect of the people around them, and delivered results. However… There was something … Read more
This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the best and it’s “worth the wait!” But, alas… They take their money elsewhere. It happens on the phone when a … Read more
All It Took Was a Bad Review is a fictional short story about a real phenomenon happening in the Home Services Industry. Imagine this… John and his wife, Joanne, the characters in our little fable here, just bought a new AC unit for their home. But, John was also expecting to have a ductless mini-split … Read more
Some Things Are Bigger Than Money & Business… It’s 10:18 P.M. My kids went to bed a little over two hours ago. A couch I ordered back in December finally arrives at my house tomorrow. Life is good. A friend who listens to our podcast, LIP Service for Contractors, said the latest episode where Josh … Read more
