Stories of “WOW”

Inside Chick-Fil-A’s Customer Service Empire

by

Three Strategies You Can Use From Chick-Fil-A’s Customer Service: In Northern Utah, there’ a Wendy’s directly next-door to Chick-Fil-A. And almost every single night, the line for Chick-Fil-A splits into two groups and wraps around the entire building, filling the neighboring grocery store parking lot. Meanwhile, the Wendy’s drive-thru is empty. I can only imagine … Read more

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