“Plop Plop, Fizz Fizz” Your Way to Customer Loyalty

Plop Plop, Fizz Fizz Your Way to Customer Loyalty

Ever heard of “copy & paste” culture? It’s where businesses copy what’s being done by the most successful companies in their industry, and apply the same practices to their own. It’s extremely popular, and for good reason: It works. Many of the companies who implement the processes of their high-performing counterparts do in fact grow. … Read more

This Millennial Might Be Your Worst Nightmare

This Millennial Might Be Your Worst Nightmare

Zac, the confused millennial here… I’m an avid customer experience seeker. And when I find them (good or bad) I like to share them. For example: That was a review I posted a few years ago. I was surprised when Google notified me that over 100 people had seen it. Here’s another one I posted just a few weeks … Read more

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PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

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