How Shanklin Heating & Air Sells 90% of Their Maintenance Plans Over the Phone

“If it’s a great experience, no one feels like we’re selling.” “Our CSRs sell 90% of our maintenance plans.”  😱 I was shocked when I heard that statement from Tiffany Airwycke, Operations Manager of Shanklin Heating & Air Conditioning. “We’re selling, but the customer doesn’t feel like we are. It’s happening, but they don’t know … Read more

How IMS Heating & Air Uses “Extreme Customer Service” to Align Their Team & Scale Their Business​

Extreme Customer Service, if done well, can be the engine that propels your Service Business into the future. (NOTE: 300+ Contractors Use Power Selling Pros’ Customer Service Coaching to Grow Their Business. Schedule a Free Consultation to See if it’s Right For You.) The IMS Story: Challenges Facing Today’s Contractors “People everywhere in America now … Read more