“If it’s a great experience, no one feels like we’re selling.” “Our CSRs sell 90% of our maintenance plans.” 😱 I was shocked when I heard that statement from Tiffany Airwycke, Operations Manager of Shanklin Heating & Air Conditioning. “We’re selling, but the customer doesn’t feel like we are. It’s happening, but they don’t know … Read more
“[Personalized CSR Coaching has been] Some of the best training I’ve ever had! The coaching is specialized for me and targeted to my skill level and my opportunities. I’ve become an even better CSR and taken my customer service skills to the next level. I have learned lifelong skills that I use daily in my … Read more
Extreme Customer Service, if done well, can be the engine that propels your Service Business into the future. (NOTE: 300+ Contractors Use Power Selling Pros’ Customer Service Coaching to Grow Their Business. Schedule a Free Consultation to See if it’s Right For You.) The IMS Story: Challenges Facing Today’s Contractors “People everywhere in America now … Read more
“Customers today push hard… They can look up everything on line, so they just HAMMER us on price. ‘Why can’t you just give it to me?‘ they ask. But we look really dishonest if we give them a price and it’s not close to the reality. But… They’re not REALLY looking for a price, what … Read more
I could argue that the job of leadership comes down to two activitie: Growing the business Aligning the team If you could lie your head down at night knowing your business is moving up-and-to-the-right, and that your team is fully aligned behind an inspiring vision, I imagine you’d sleep better than 99% of business owners. … Read more
