How Shanklin Heating & Air Sells 90% of Their Maintenance Plans Over the Phone
“If it’s a great experience, no one feels like we’re selling.” “Our CSRs sell 90% of our maintenance plans.” 😱 I was shocked when I heard that statement from Tiffany Airwycke, Operations Manager of Shanklin Heating & Air Conditioning. “We’re selling, but the customer doesn’t feel like we are. It’s happening, but they don’t know … Read more