How Shanklin Heating & Air Sells 90% of Their Maintenance Plans Over the Phone

“If it’s a great experience, no one feels like we’re selling.” “Our CSRs sell 90% of our maintenance plans.”  😱 I was shocked when I heard that statement from Tiffany Airwycke, Operations Manager of Shanklin Heating & Air Conditioning. “We’re selling, but the customer doesn’t feel like we are. It’s happening, but they don’t know … Read more

How IMS Heating & Air Uses “Extreme Customer Service” to Align Their Team & Scale Their Business​

Extreme Customer Service, if done well, can be the engine that propels your Service Business into the future. (NOTE: 300+ Contractors Use Power Selling Pros’ Customer Service Coaching to Grow Their Business. Schedule a Free Consultation to See if it’s Right For You.) The IMS Story: Challenges Facing Today’s Contractors “People everywhere in America now … Read more

See a Pre-Recorded Training

See the training over 1,000 contractors have enrolled their CSRs in:

"*" indicates required fields

Name*
Hidden
Consent
Hidden
Radio

PSP Insiders is where thousands of Contractors get THREE emails per week with videos, scripts and training to turn their customer service and service departments into profit centers.

  • On Mondays - you get videos and stories straight from our "Inspiration for Contractors" Library
  • On Wednesday - step-by-step scripts and training for your CSRs
  • On Fridays - you get access to our free weekly show "This Call May Be Recorded" - where we listen to customer service calls and coach them up LIVE