Leading With The Pattern For Excellence Changing The Perspective On Your Role Owner Operator To Owner Leader Businesses cannot grow unless owners are able to free themselves from the business so they can work on it instead of in it. What exactly does it mean to free yourself from the business? This is your creation. … Read more
Practices, Activities, and Ideas to Promote Harmony Why Should I Unify? When everyone is on the same page, the impossible becomes possible. Our latest collection of articles has explored the challenges of navigating employment – from hiring to firing. Let’s say you have now curated the perfect team. You are prioritizing employee loyalty so this … Read more
A Prosperous Business Starts With A Loyal Team Foundation The Importance Of Creating Employee Loyalty Employees are more likely to go above and beyond their job responsibilities when they feel a strong sense of dedication towards their company. The result: increased productivity and better customer service. Team Morale Enhances Longevity In Employee Retention. Employee loyalty … Read more
When Is The Right Time To Let An Employee Go? Navigating Employee Termination Managing employee transitions is a part of a natural cycle within any organization. People come and go. Sometimes turnover is high (which likely means something needs to change internally) and other times it is slow and steady. In our previous article, we … Read more
Creating A Customer-Centric Team It starts with you. The role of a customer service representative is sometimes overlooked, and yet it’s one of the most critical positions to build success. We rely on a customer’s business to keep our organization alive and thriving. The CSR role is the link that connects a customer’s need to … Read more
Well Oiled Machines Healthy Employees We know that customer satisfaction and operational efficiency are essential for your business. In a perfect scenario, your office runs like a well-oiled machine. The atmosphere is lively, everyone is motivated to get the work done. Your team is productive and find the work is gratifying. Customers leave with a … Read more
Customer calls in to cancel service or a service agreement: Be Positive: (Smile) “It’s a GREAT day at (company name)! This is (Name), How can I help you? Get the customer’s name. “I can help you with that. Who do I have the pleasure of speaking with? Wonderful. My name is I am going to … Read more
