What is the job of a dispatcher? Most contractors would say “to fill the board!” But that’s not it… The REAL job of a dispatcher is to MAXIMIZE REVENUE. Sometimes it requires rescheduling people. It requires being able to handle upset customers. But a dispatcher has to be trained in using the opportunities a … Read more
This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the best and it’s “worth the wait!” But, alas… They take their money elsewhere. It happens on the phone when a … Read more
Free PDF for Contractors: Top 20 Things to NEVER Say to Your Customers This Free Two-Page PDF Shows You and Your Team: All 20 Cringe-Worthy Phrases Even the Best Service Businesses Say All The Time, &… The Word-For-Word Replacement Phrases That We Teach All Our Clients
This sucks: When a customer says they need service “ASAP” but you’re booked out ’till next week. You try to reason with them… Maybe you offer a discount? You tell them your guys are the best and it’s “worth the wait!” But, alas… They take their money elsewhere. It happens on the phone when a … Read more
Ever heard of “copy & paste” culture? It’s where businesses copy what’s being done by the most successful companies in their industry, and apply the same practices to their own. It’s extremely popular, and for good reason: It works. Many of the companies who implement the processes of their high-performing counterparts do in fact grow. … Read more
