Welcome back! This is part 2 of our Something to Give series! These blog articles are inspired by Brigham Dickson’s upcoming book, Something to Give. Brigham is the founder of Power Selling Pros and a passionate business owner who teaches through story-telling with motivational lessons that apply to those of us working in the home … Read more
Leading With The Pattern For Excellence Changing The Perspective On Your Role Owner Operator To Owner Leader Businesses cannot grow unless owners are able to free themselves from the business so they can work on it instead of in it. What exactly does it mean to free yourself from the business? This is your creation. … Read more
Sales Are Changing Adapt To Build Better Experiences The age-old adage states that acquiring a new customer costs five times more than retaining an existing one. We’ve encountered this mantra time and time again, but let’s reassess its validity in today’s ever-evolving business landscape, where industries and online experiences have reshaped our traditional models. The … Read more
Does Your Team Have Busy-Season Burnout? What Is Burnout? Burnout is a state of chronic physical and emotional exhaustion resulting from prolonged and excessive stress. CSR’s who handle a high volume of calls during the busy season can become overwhelmed, leading to decreased job satisfaction, increased absenteeism, and decreased productivity. I cannot emphasize enough the … Read more
“If it’s a great experience, no one feels like we’re selling.” “Our CSRs sell 90% of our maintenance plans.” 😱 I was shocked when I heard that statement from Tiffany Airwycke, Operations Manager of Shanklin Heating & Air Conditioning. “We’re selling, but the customer doesn’t feel like we are. It’s happening, but they don’t know … Read more
“[Personalized CSR Coaching has been] Some of the best training I’ve ever had! The coaching is specialized for me and targeted to my skill level and my opportunities. I’ve become an even better CSR and taken my customer service skills to the next level. I have learned lifelong skills that I use daily in my … Read more
Extreme Customer Service, if done well, can be the engine that propels your Service Business into the future. (NOTE: 300+ Contractors Use Power Selling Pros’ Customer Service Coaching to Grow Their Business. Schedule a Free Consultation to See if it’s Right For You.) The IMS Story: Challenges Facing Today’s Contractors “People everywhere in America now … Read more
“Customers today push hard… They can look up everything on line, so they just HAMMER us on price. ‘Why can’t you just give it to me?‘ they ask. But we look really dishonest if we give them a price and it’s not close to the reality. But… They’re not REALLY looking for a price, what … Read more
