Inspiration

Evolving Business Practices in a World of Change

A Personal Story (Part 2)

A Personal Story (Part 1)

Strategies for Keeping Call Centers Busy​

Setting up your organization with accountability

Setting up your organization

Setting up your organization

The Power of Cross-Training Cross Training CSR’s and Sales Reps Helps Build a Versatile Call Center In the competitive landscape of home service call centers, the concept of cross-training has emerged as a game-changing strategy. Imagine a team of call center representatives not only adept at addressing customer concerns but also skilled at sealing the … Read more