Customer Service Coaching for Home Service Businesses
HVAC, Plumbing, Electrical, Pest Control, Garage Door, & Handyman companies hire us to help them book more calls, WOW more customers, & make more money.
Trusted By the Industry's Best
Finally... training your team will thank you for.
How It Works
We're in the business of helping you grow yours.
Schedule a Consultation
After more than a decade of coaching companies to WOW more customers, we know a good (and a bad) customer experience when we see one.
Schedule a time in the calendar to talk, and let you know what your business needs to do in order to “WOW” more customers and make more money.
Kickstart Coaching with Initial Team Training
Get your entire team together to work with an experienced trainer online or in-person. This training introduces your team to the Pattern for Excellence in customer service and sets the tone for on-going coaching.
Begin One-on-One CSR Coaching
Your CSRs will be paired with the right coach who works with and holds them accountable twice a month. Each coaching session lasts 30 minutes includes a prepared lesson, review of the CSR’s recorded calls and practice role playing. All coaching sessions build on each other to get your CSRs certified!
Certify Your CSRs
Certify your call handlers the same way you certify your technicians. With four levels of Power Certification, we offer a comprehensive program to create an elite team of certified call professionals.
Book 85%+ of Calls and WOW More Customers
Get ready to build a loyal customer base of raving fans. As your CSRs master the Pattern for Excellence and get certified, we guarantee an 85% booking ratio to help you wow your customers and make more money.
What are you waiting for?
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