Customer Service Coaching for Home Service Businesses

HVAC, Plumbing, Electrical, Pest Control, Garage Door, & Handyman companies hire us to help them book more calls, WOW more customers, & make more money.

Trusted By the Industry's Best

Finally... training your team will thank you for.

How It Works

We're in the business of helping you grow yours.

STEP 1

Schedule a Consultation

After more than a decade of coaching companies to WOW more customers, we know a good (and a bad) customer experience when we see one.

Schedule a time in the calendar to talk, and let you know what your business needs to do in order to “WOW” more customers and make more money.

STEP 2

Kickstart Coaching with Initial Team Training

Get your entire team together to work with an experienced trainer online or in-person. This training introduces your team to the Pattern for Excellence in customer service and sets the tone for on-going coaching.

STEP 3

Begin One-on-One CSR Coaching

Your CSRs will be paired with the right coach who works with and holds them accountable twice a month. Each coaching session lasts 30 minutes includes a prepared lesson, review of the CSR’s recorded calls and practice role playing.  All coaching sessions build on each other to get your CSRs certified!

STEP 4

Certify Your CSRs

Certify your call handlers the same way you certify your technicians. With four levels of Power Certification, we offer a comprehensive program to create an elite team of certified call professionals. 

STEP 5

Book 85%+ of Calls and WOW More Customers

Get ready to build a loyal customer base of raving fans. As your CSRs master the Pattern for Excellence and get certified, we guarantee an 85% booking ratio to help you wow your customers and make more money. 

What are you waiting for? 

Testimonials

Don't Just Take Our Word for It.


See What Other Owners Are Saying about Power Selling Pros.

I think if it weren’t for you guys and the help and training you offer our people we would have struggled our way through the winter. People went out of business, people struggled and had to lay people off. NOT US. We had to hire more people.
Buddy Smith
Owner, Russel's Heating and Cooling
Power Selling Pros has helped our team understand the fundamental importance of caring immensely for our customers. With an increased focus on providing customers with personalized solutions, our Call Center representatives are delivering value prior to asking for an opportunity to earn their business – setting up the “win-win."
David Caballero
Customer Service Manager, AG Heating and Air Conditioning
He’s brought a methodology to my team to drive sales, improve our culture, and make the job more enjoyable for our folks and for our customers… We look forward to continuing our relationship.
Brad Boren
Owner, Same Day Water Heaters
"Our CSRs really love the program, and they also booked 4 jobs on our newly created urgency list which we didn't have yesterday... The girls were so jazzed and a customer already said today we had, 'First Class Customer Service.'"
Bryan Oksas
Owner, Payless Water Heaters

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