250 Call Customer Experience Audit & Scorecard

Lifetime Access to the Service Business Training Library

Call Center Scripts Handbook

PDF of Pattern for Excellence the book

The recordings of the entire “101 Series”

• HVAC 101, Plumbing 101, Dispatching 101, Onboarding 101, Service Agreement Sales 101

CSR Job Ad Template

CSR Interview Questions List

LIVE, Private Initial Training (see options below)

Twice-a-Month Personalized Coaching Sessions for All Your CSRs