8 Principles to Create a Winning Culture Inside Your Service Business
August 8th, 2024
2:00 PM MDT
Masterclass Overview:
As a contracting business owner, you know that a strong company culture is not just a ‘nice-to-have’—it’s essential. Poor culture can be the source of many problems inside a service business, from high turnover rates to customer dissatisfaction and operational inefficiencies. On the other side of the coin, Implementing a people-focused, purposeful culture can transform your business at all levels, boosting profitability and efficiency.
Join us on August 8th, 2024, at 2:00 PM MDT, for a transformative masterclass titled, 8 Principles to Create a Winning Culture Inside Your Service Business, designed to help you redefine the cultural foundations of your business. You’ll discover a systematic approach to building a vibrant, effective culture that addresses common industry challenges such as recruiting and retaining top talent, enhancing the customer experience, scaling operations, ensuring consistent quality of work, and most importantly, achieving the time and money freedom you dreamed of when becoming a business owner.
Key Learning Outcomes:
- Foundation Building: Learn the eight foundational leadership principles that foster a strong, unified company culture.
- Employee Engagement: Strategies to make every team member feel valued and connected to your business’s success.
- Customer Centricity: Enhance the customer experience through improved service touchpoints influenced by a strong internal culture.
- Operational Excellence: Implement processes that ensure consistency, safety, and quality across all services.
- Innovation and Adaptability: Cultivate a culture that embraces change and drives innovation.
About Brigham Dickinson
Brigham Dickinson is president and founder of Power Selling Pros, the industry’s leading coaching and training firm dedicated to teaching businesses to wow more customers. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need by creating the Pattern for Excellence, a sequence of principles that guides call handlers through all stages of a call, from greeting to closure. In 2009, Power Selling Pros trained six call handlers – now they’re up to over 1,000, from more than 130 companies around the globe. Power Selling Pros’ growth comes through referrals alone, thanks to this proven call-handling process and their high level of customer satisfaction.
Brigham works hard to live by faith, such as that found in the Atonement of Jesus Christ. He’s married to his dearest friend, Alicia Dickinson, and they have four incredible kids together and one beautiful granddaughter so far.
