Become an Experience Maker
Get FREE insider access to the Ultimate Customer Experience Library
Develop the right mindset to better serve your customers
Gain the right skillset to book more calls and make more money by WOWing your customers
Apply the right toolset personally and in your team to create lifetime customers
What's Inside the Library?
Instant access to download 20+ tools and resources to transform you and your team experience makers that creates fiercely loyal customers and makes more money!
Video training on important topics including: selling, negotiation, persuasion, culture, mindset, connecting with your customers, leadership and the SMILE approach to customer service
The Ultimate Guide to Customer Service for Home Service Businesses
The 3-Step Plan for Handling - and BOOKING - Price Shopping Calls
Selling Service Agreements and Hold Protocol
Outbound Call Framework
Care Phrases and the Urgency List Script
The Perfect Inbound Service Call Guide
Principles of the Pattern for Excellence
Questions for Interviewing and Hiring New CSRs
Ways to Overcome Objections and a training slide deck on How to Overcome Price Objections
FOUR Industry-Proven Call Flows for every skill level: beginner, intermediate, advanced and for angry callers
PLUS Instantly Download Brigham Dickinson's "Pattern for Excellence"
This book is designed to help business owners create WOW Experiences on a daily basis…not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers.
And it's yours FREE today.