Become an Experience Maker


Get FREE insider access to the Ultimate Customer Experience Library

Develop the right mindset to better serve your customers


Gain the right skillset to book more calls and make more money by WOWing your customers


Apply the right toolset personally and in your team to create lifetime customers


What's Inside the Library?



Instant access to download 20+ tools and resources to transform you and your team experience makers that creates fiercely loyal customers and makes more money!


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Video training on important topics including: selling, negotiation, persuasion, culture, mindset, connecting with your customers, leadership and the SMILE approach to customer service


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The Ultimate Guide to Customer Service for Home Service Businesses

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The 3-Step Plan for Handling - and BOOKING - Price Shopping Calls

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Selling Service Agreements and Hold Protocol



Outbound Call Framework


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Care Phrases and the Urgency List Script



The Perfect Inbound Service Call Guide



Principles of the Pattern for Excellence

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Questions for Interviewing and Hiring New CSRs


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Ways to Overcome Objections and a training slide deck on How to Overcome Price Objections


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FOUR Industry-Proven Call Flows for every skill level: beginner, intermediate, advanced and for angry callers

PLUS Instantly Download Brigham Dickinson's "Pattern for Excellence"

Learn How to Engage Your Team to WOW More Customers


This book is designed to help business owners create WOW Experiences on a daily basis…not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers.


And it's yours FREE today.