Turn Your Call Center Into a Revenue-Generating Machine

One-on-one CSR coaching that helps your team book 85-90% of calls, handle price objections like pros, and create wow experiences that turn callers into loyal customers.

Most contractors waste 4 out of every 10 calls. That ends today.

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Trusted by 1,000+ Home Service Contractors Since 2008

Your CSRs Are Costing You Thousands Every Single Day

Right now, your Customer Service Reps are only booking about 60% of the calls coming into your business. That means 4 out of every 10 potential customers are slipping through your fingers.

The Math That Should Terrify You

Here’s What You’re Losing Right Now:
Scenario: You have 1 CSR taking 20 calls per day with a $500 average ticket

Booking Rate Calls Booked Calls Lost Daily Revenue Lost Annual Revenue Lost
60% (Industry Average)
12
8
$4,000
$1,040,000
85% (Our Standard)
17
3
$1,500
$390,000

By increasing your booking rate to 85%, you add $2,000 per day, per CSR to your top-line revenue.

That’s $520,000 per year. Per CSR.

How many CSRs do you have?

📞 They're Losing Control

Your CSRs let customers ask all the questions. The person asking questions controls the conversation—and right now, your customers are in control, comparison shopping and looking for the lowest price.

💰 They Can't Handle Price Objections

When customers ask “How much does it cost?”, your CSRs either blurt out the dispatch fee or say “We don’t have pricing in the office.” Both responses kill the appointment before it starts.

😤 Their Tone Is Driving Customers Away

Your CSRs sound rushed, negative, or condescending. They act like they need to be somewhere else. Customers can feel it—and they’re calling your competitor instead.

Train Your CSRs to Book 85-90% of Calls—Guaranteed

Power Selling Pros delivers one-on-one coaching that transforms your CSRs from order-takers into confident, professional appointment-setters who wow customers and drive revenue.

What Makes Our CSR Training Different:

We Don’t Just Train and Leave. We Coach Your Team Continuously.


Most training programs:

  • Dump information in a one-day seminar
  • Do a few role-plays
  • Leave you with a binder nobody reads
  • Never follow up to see if anything stuck

Power Selling Pros:

  • Initial comprehensive training to get everyone on the same page
  • Listen to your CSRs' actual recorded calls twice per month
  • Give personalized, one-on-one feedback based on real performance
  • Meet with your CSR manager monthly to track progress and results
  • Hold your team accountable until booking 85-90% becomes the standard

📈 Book 85-90% of Calls

Stop wasting calls. We teach your CSRs the exact frameworks to control conversations, overcome objections, and confidently book appointments—even when customers are price shopping.

What you’ll see:

  • Fewer lost opportunities
  • More appointments on the schedule
  • Increased revenue per CSR

😊 Create WOW Customer Experiences

Your CSRs will learn how to make every caller feel valued, heard, and excited to work with you. We transform tone, language, and customer service approach.

What you’ll see:

  • Better online reviews
  • More referrals
  • Higher customer lifetime value

💪 Build Confidence & Morale

When your CSRs receive personalized coaching and see their performance improve, something incredible happens: their confidence skyrockets. They become proud of their work.

What you’ll see:

  • Lower turnover
  • Higher job satisfaction
  • A team that actually enjoys taking calls

Here's Exactly How We Transform Your Call Center

STEP 1: Comprehensive Initial Training

STEP 1: Comprehensive Initial Training Choose the training format that works best for your team:

Option A: 2-Hour Virtual Training — $2,500 Perfect for smaller teams or businesses that want to test the waters. Covers core booking fundamentals.

Option B: 4-Hour Virtual Training — $5,000 Deep-dive training covering call flow, objection handling, tone mastery, and advanced techniques.

Option C: Full-Day In-Person Training — $10,000 One of our Master Trainers comes to your location for immersive, hands-on training with role-plays, team exercises, and customized strategies. What happens in initial training:
  • Learn the proven call flow that increases booking rates to 85%+
  • Master the art of asking questions to control conversations
  • Handle price objections with confidence and grace
  • Transform tone and customer service approach
  • Practice with role-plays and real-world scenarios

Ongoing One-on-One Coaching

After your initial training, the real transformation begins.

What happens:

  • We listen to each CSR’s actual recorded calls
  • We meet with each CSR individually twice per month (via phone/video)
  • We give personalized feedback on what they’re doing well and what needs improvement
  • We hold them accountable to the standards established in training

This isn’t generic advice. This is customized coaching based on YOUR CSRs’ real performance with YOUR customers.

Investment: $325 per CSR per month (month-to-month, no contracts)

STEP 3: Monthly Manager Check-Ins

We don’t just coach your CSRs—we partner with your management team.

What happens:

  • Monthly meetings with your CSR manager
  • Review booking rate metrics and progress
  • Identify trends, challenges, and opportunities
  • Adjust coaching strategies as needed
  • Ensure accountability across the entire team

Result: Your call center becomes a predictable, revenue-generating machine.

Schedule Your Free Strategy Call to Get Started

The Exact Skills We Teach Your CSRs

These aren’t theory or fluff. These are proven frameworks used by the highest-performing call centers in the home service industry.

Skill #1: The Perfect Call Flow

Learn the step-by-step structure of a high-converting call:
  1. Friendly greeting that builds instant rapport
  2. Ask qualifying questions to understand the customer’s situation
  3. Build value in your company and process
  4. Present the dispatch fee or service investment with confidence
  5. Handle objections and concerns
  6. Confirm the appointment and set expectations
  7. End with a wow moment that makes the customer excited
Result: Customers feel heard, valued, and confident in booking with you.

Skill #2: Asking Questions to Control the Conversation

The person asking questions controls the conversation. We teach your CSRs:

  • The right questions to ask at the right time
  • How to guide customers toward booking without being pushy
  • How to uncover the customer’s real needs and concerns
  • How to prevent price-shopping and comparison calls

Result: Your CSRs lead the conversation instead of reacting to it.

Skill #3: Handling Price Objections Like a Pro

“How much does it cost?” doesn’t have to be a deal-killer.

We teach your CSRs how to:

  • Respond with curiosity instead of defensiveness
  • Build value before presenting pricing
  • Reframe the dispatch fee as an investment in peace of mind
  • Turn price objections into booking opportunities

Sample script framework:

“That’s a great question! I want to make sure we give you accurate pricing, so let me ask you a few questions about what you’re dealing with… [build value] …Our service call is $X, and here’s what’s included in that…”

Result: Price objections become opportunities to demonstrate value.

Skill #4: Tone, Language, and Customer Service Mastery

Your CSRs will learn how to:

  • Sound warm, professional, and genuinely helpful (not rushed or robotic)
  • Use positive, confident language that builds trust
  • Empathize with frustrated or worried customers
  • Create memorable moments that lead to 5-star reviews

Result: Every caller feels like they’re talking to someone who actually cares.

Skill #5: Booking Calls Even When You're Booked Solid

Being “booked out” doesn’t mean losing opportunities.

We teach your CSRs how to:

  • Sell the value of waiting for your team
  • Offer VIP or priority scheduling options
  • Create urgency and exclusivity
  • Keep customers from calling competitors

Result: You maintain control of your schedule without losing revenue.

Real Results from Real Call Centers

We Know How Frustrating It Is to Train CSRs

You’ve probably tried:

  • Group training sessions that don’t stick
  • Scripts that sound robotic and fake
  • Listening to calls yourself but not knowing what to fix
  • Watching your competitors book calls you’re losing

We get it. That’s exactly why we built this program.

Since 2008, we’ve trained over 1,000 home service contractors to transform their call centers. Our founder, Brigham Dickinson, started Power Selling Pros after watching contractors blame “bad leads” when the real problem was CSRs who couldn’t convert.

We’ve been solving this exact problem for 17 years.

Our technicians were great at fixing things but terrible at selling. After working with Power Selling Pros, they're confidently presenting premium options and customers are saying yes. It's been game-changing for our business.
[Contractor Name][Company], [Location]
I was skeptical that technician sales training would work—we'd tried it before and it always felt too pushy. But Power Selling Pros taught our guys how to sell with integrity. They actually enjoy it now, and our average tickets prove it.
[Contractor Name][Company], [Location]
The one-on-one coaching made all the difference. Instead of generic group training, each technician got personalized feedback on their actual calls. You can't argue with results like that.
[Contractor Name][Company], [Location]

Questions You Probably Have (And Honest Answers)

YouTube videos are great for general knowledge, but they can’t:

  • Listen to your CSRs’ actual calls and give personalized feedback
  • Hold your team accountable month after month
  • Customize strategies for your specific business and market
  • Meet one-on-one with each CSR to address their unique weaknesses

Free training gets you free results. If you’re serious about booking 85%+ of calls and adding hundreds of thousands in revenue, you need a program with accountability built in.

Our training pays for itself in weeks—sometimes days.

Great question. Here’s the truth: not every CSR is coachable.

Some people are humble, curious, and ready to improve. They see results immediately.

Others are defensive, resistant, or simply not willing to change. Those CSRs don’t last long in our program—not because we fire them, but because they self-select out when they realize we’re holding them accountable.

Here’s what we recommend: If you have CSRs who aren’t coachable, it’s usually a hiring or culture issue, not a training issue. We can help you identify who’s worth investing in and who needs to be replaced.

We don’t fire clients. But we do help you build a team of people who actually want to get better.

Some contractors see improvements after the very first training session. We’ve had CSRs book calls they never would have booked before on the same day they completed training.

That said, sustainable results take 60-90 days of consistent coaching.

Why? Because old habits die hard. Your CSRs need time to practice, receive feedback, and internalize the new frameworks. But once they do, the results compound.

Most clients hit 85%+ booking rates within 3 months.

No problem. We’ll help you get set up with call recording software (most phone systems have this built in—you just need to turn it on).

Call recording is essential for personalized coaching. Without it, we’re just guessing at what your CSRs need to improve.

Yes. If you have 5+ CSRs, contact us for custom pricing. We want to make this program accessible and scalable for growing businesses.

After your initial training, our monthly coaching is month-to-month with no long-term contracts.

Why? Because we’re confident you’ll see results and want to continue. We don’t need to lock you into a contract to keep you as a client.

Here's What It Costs (And What You Get)

This isn’t an expense. It’s an investment that pays for itself in weeks.

INITIAL TRAINING OPTIONS:

Option 1: 2-Hour Virtual Training

Investment: $2,500

  • Core booking fundamentals
  • Call flow framework
  • Objection handling basics
  • Ideal for teams of 1-3 CSRs

Option 2: 4-Hour Virtual Training

Investment: $5,000

  • Everything in 2-hour training, plus:
  • Advanced objection handling
  • Tone and language mastery
  • Role-plays and practice scenarios
  • Ideal for teams of 4-8 CSRs

Option 3: Full-Day In-Person Training

Investment: $10,000

  • Everything in 4-hour training, plus:
  • Brigham Dickinson comes to your location
  • Customized training for your business
  • Hands-on coaching and team exercises
  • Ideal for teams of 8+ CSRs or businesses serious about transformation

ONGOING MONTHLY COACHING:

Investment: $325 per CSR per month

  • Twice-monthly one-on-one coaching calls
  • Personalized feedback on recorded calls
  • Monthly manager check-ins
  • No contracts—cancel anytime

Let's Do the Math:

Your investment:

  • Initial training: $2,500 – $10,000 (one-time)
  • Monthly coaching: $325 per CSR per month

Your return:

  • Increase booking rate from 60% to 85%
  • Add $2,000 per day per CSR in revenue
  • That’s $520,000 per year per CSR

Even if you only see a 10% increase in booking rate, this program pays for itself in the first month.

Our Commitment to You:

We don’t offer a money-back guarantee—because we can’t control whether your CSRs are coachable or if they’ll implement what we teach.

But here’s what we do guarantee:

  • We’ll show up to every coaching call prepared and ready to help
  • We’ll give honest, actionable feedback on every recorded call we review
  • We’ll work with your team as long as you’re committed to improvement

If you’re coachable, we’ll get you results.

Download Free CSR Training Videos to Start Improving Today

Get instant access to our library of proven training videos—the same frameworks we use with our paying clients.

What’s Inside:

  • How to overcome price objections on every call
  • How to book calls even when you're booked solid
  • How to run effective CSR team meetings
  • The perfect call flow to increase booking rates from 60% to 85%

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Ready to Book 85-90% of Your Calls?

Schedule a free strategy call to see how Power Selling Pros can transform your CSRs into confident, high-performing appointment-setters.

What You'll Get on the Call:

✓ A booking rate analysis for your current call center
 ✓ Personalized recommendations for your team
 ✓ A clear roadmap to 85%+ booking rates
 ✓ Pricing and program options for your business
 ✓ Answers to all your questions

No pressure. No sales pitch. Just real talk about how we can help.