5 Attributes of World-Class Technicians

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1. THE RIGHT MINDSET:Your thoughts determine your actions, and your actions determine the quality of your service.

2. THE TRUE ROLE OF A TECHNICIAN: What is the real job to be done for the customer, and what is your role in delivering that? (Hint: it’s more than just fixing something)

3. WHAT IT REALLY MEANS TO SERVE: It’s time to beyond selling and start serving people at a higher level.  People hate to be sold to…


FROM THE 5 ATTRIBUTES:

On every service call, there is broken equipment and a broken customer.  Both must be fixed for a complete repair.  As a service professional, you have a responsibility and are expected to create solutions for your client’s needs…

- Stephen Dale, Creator of PowerTechs