Mastery Courses


Build an Unstoppable Call-Handling Team´╗┐
Selling Service Agreements on the Phone
Handling Angry Customers on the Phone

3-Course Bundle

Get instant access to ALL 3 courses – Build and Unstoppable Call Handling Team, Selling Service Agreements on the Phone and Handling Angry Customers on the Phone.

WOW More Customers, Book More Calls, Make More Money NOW with all 3 courses.


COURSES BY POWER SELLING PROS


Build an Unstoppable Call-Handling Team

How would you describe your call handling team?  

If your answer was anything other than a well-oiled, call booking machine, this course is for you. 

The Build an Unstoppable Call-Handling Team focuses on three critical skills:

  •  Building Trust Based Relationships on the Phone: Master the most important elements of phenomenal customer service: practicing empathy and building trust.
  •  Overcoming Objections: Learn to handle, and book, calls where customers are concerned about pricing and availability. Next time a customer asks how much it costs, how soon you can get there, and why it’s so expensive for you to “come out”, your customer service representitives will be prepared.  
  •  Closing the Call: Take control of the phone call and turn callers into paying customers. The person who asks the questions controls the conversation, and this course will give your customer service representatives the tools they need to take control, and close the call.

After completing this course, your call handling team will be able to: 

  •  Apply a proven pattern for creating WOW experience for your customers on the phone
  •  Consistently show positive energy and enthusiasm for talking to customers
  •  Create a connection with customers by listening first and empathizing
  •  Go above and beyond in the way they serve others 
  •  Book the call when customers: ask for a price as soon as you answer, continually ask for a price throughout the conversation, threaten to hang up for price reasons, or want service sooner than you can provide
  •  See customers the right way when they make objections
  • Reassure customers they have called the right place
  •  Take responsibility for ensuring the customer’s needs are met
  •  Proactively ask for their business and take control of the conversation
  •  Sell your fees to customers so there is less resistance to them

If you are the kind of business that wants to see customer concerns for what they really are, and who wants to book calls no matter what the objection is, this is for you. 

You can transform your call handling team into a well-oiled, call booking machine that customer like and trust, enroll your CSRs in this course today!



Selling Service Agreements on the Phone

What do you think would happen if selling service agreements in your business became more predictable? 

How would your business change if each member of your call-handling team knew how to sell service agreements to every customer that buys from you? It’s time you gave your people that skill, and it’s time you gave yourself the peace of mind that comes with year-round cash flow. 

After completing this course, your call handling team will be able to: 

  •  Clearly, understand and articulate the benefits of a service agreement to the company AND customer
  •  Start a conversation about service agreements with customers at the right time, in the right way
  •  Sell more service agreements on outbound phone calls
  •  Use service agreements as a negotiation tool for price-sensitive customers

If you want your build a culture of selling service agreements, enroll your call-handling team in this course today!


Handling Angry Customers on the Phone

What’s your call-center strategy for handling angry customers?

For most businesses, there isn’t one… they simply react. 

It’s time for you to stop being reactive and start being proactive with angry customers. In Build and Unstoppable Call Handling Team – Handling Angry Customers, your call handling team will learn proven strategies for handling the toughest angry customers, and even learn what other CSRs have done to turn angry callers into raving fans.

After completing this course, your call handling team will be able to:

  •  Start the call with positive energy and confidence
  •  Use proven greetings and de-escalation phrases to relate to the customer
  •  Talk about pricing without creating more anger
  •  Re-earn the customer’s trust and create a WOW experience

Give your call handling team the skillset and toolset to win with angry customers, and enroll them in this course now.  


WOW More Customers, Book More Calls, Make More Money NOW with all 3 courses.