Listen to this amazing phone call by Taylor. THIS is how all phone calls ought to sound. Pay attention to […]
“I just feel so honored to work here. It’s a privilege to be part of this team.” That’s how a […]
Falling to my knees, I yearned for help. There was a lot of tension in our home and I wanted […]
It’s no secret that turnover rates for customer service representatives top most other jobs in the United States, especially if […]
For the last generation or so, most home service businesses have been able to focus their marketing efforts on America’s […]
We help you write ads, interview and qualify candidates, and make sure you hire AMAZING CSRs.
Go beyond selling and start serving home-owners at a higher level so you can demand the price you charge.
Personalized customer experiences are the KEY to breaking through the crowd and creating differentiation in your business. That’s because a) […]
Here’s the big misconception… Business managers already know what their customers want. That’s usually not true, actually. Every human being […]
One-on-one, phone-based coaching, certification and online training for call-handling teams so that you book more calls.
Don’t make the mistake of being like everyone else. The mistake of providing average service for average customers at average […]